Frequently Asked Questions
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will usually receive a tracking number for your order. Sometimes there are exceptions to this for our Australian customers. But if tracking is not available we usually inform you on the product page. If tracking is available to you, then you may visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number (and you were supposed to) or did not find any updates under our Order Status page after 7 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Our warehouses are located around the world. This is because we want to be close to the products that we've sourced for you. Oftentimes shipping to the USA is only 20-40 days (or faster). For orders to the UK, Canada, or Australia (and other international orders) shipping usually takes 3 to 6 weeks. Sometimes, however, delays may occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. This is why we ask our customers to allow 6 to 8 weeks for delivery. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into a specific country.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy their shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Anima Medical provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.